At An-Nikah.com, we are committed to providing the best user experience possible. As a matrimonial platform that offers subscription-based services, this Return and Refund Policy explains how we handle cancellations, refunds, and account terminations. We want to ensure that our members are fully aware of their rights and obligations when it comes to using our platform.
As An-Nikah.com is a service-based website offering matchmaking services, our Return and Refund Policy applies exclusively to subscription fees and cancellations of these services. By subscribing to our services, you agree to the terms outlined in this policy.
We offer various subscription plans for users, which may include both free and premium paid memberships. Upon subscribing to a paid plan, users gain access to enhanced features such as premium profile visibility, unlimited messaging, matchmaking assistance, and more.
1. Free Membership: If you are a free member, there are no cancellation or refund policies, as you are not required to pay any fees. You are free to stop using the website at any time without any consequences.
2. Paid Membership:
2.1. Cancellation Within the First 7 Days: If you cancel your paid subscription within 7 days of activation, you are eligible for a full refund. This is applicable only for new subscriptions and not for renewals.
2.2. Cancellation After 7 Days: If you cancel after 7 days of subscribing to a paid membership, you will not be eligible for a refund. However, you can continue using the service until the end of your billing cycle, at which point your subscription will not be renewed.
2.3. Refund Eligibility: Refunds for paid subscriptions are available only under specific conditions, as detailed in the sections below. All refund requests must be made within 30 days of the original payment date to be considered for approval.
1. Login to your account on An-Nikah.com.
2. Navigate to the Account Settings section.
3. Under the Subscription tab, click on the Cancel Subscription option.
4. You will receive an email confirmation once your cancellation request has been processed.
5. For any issues, you can contact contact@an-nikah.com.
We understand that users may have concerns regarding their subscriptions, and we are here to assist you with refunds under specific circumstances. Please read the conditions below to determine if you are eligible for a refund.
Refunds may be issued under the following conditions:
1. Technical Issues: If you encounter technical problems that prevent access to your account, such as being unable to log in, receive notifications, or use paid features despite our support team's efforts to resolve the issue, we will offer a full refund for the period of service impacted.
2. Billing Errors: If you were charged for an incorrect subscription plan or charged twice, we will process a full refund for the mistaken charges within 14 days of reporting the issue. Please provide your payment details and explain the billing error clearly when submitting your refund request.
3. Misleading or Duplicate Charges: If you were charged for multiple subscriptions under the same account by mistake (due to system errors), you will be entitled to a full refund for the duplicate charge.
4. Unsolicited Renewals: If your subscription renews automatically and you were unaware of the auto-renewal process, and you request a refund within 14 days of the renewal, we will review your case and may process a partial or full refund.
2. Account Deactivation or Deletion: If you voluntarily delete your account or deactivate it for any reason, no refunds will be provided, regardless of whether the subscription is in the middle of a billing cycle.
3. Subscription Renewal: If you fail to cancel your subscription before the renewal date, you will be charged for the next billing cycle. Refunds for auto-renewals are not provided, except under exceptional circumstances and subject to management review.
If you believe you are eligible for a refund under the conditions outlined above, please follow these steps:
To request a refund:
1. Email Support: Contact us at contact@an-nikah.com with the subject line: "Refund Request" or "Cancellation Request."
2. Provide Necessary Information: Include your full name, email address, account ID, and a detailed description of your issue, including any technical difficulties, billing errors, or reasons for refund.
3. Provide Proof: If applicable, attach any supporting documents or screenshots to help us better understand your request.
4. Refund Processing Time: Refund requests will be reviewed and processed within 5-7 business days. If your request is approved, you will receive a refund confirmation email with details of the transaction.
Refunds will be issued to the original payment method used during the transaction. Depending on your bank or payment provider, the refund may take 5-10 business days to appear in your account.
You may choose to terminate or deactivate your account at any time by following the steps provided in the Account Settings section of the website.
1. Data Deletion: If you choose to permanently delete your account, all personal information will be erased from our system. This action is irreversible.
2. Refund Eligibility: Account termination by the user does not entitle you to a refund unless there are specific, qualifying reasons (e.g., billing errors, technical issues)
We may update or modify this Return and Refund Policy from time to time to reflect changes in our services or legal requirements. All changes will be posted on this page with an updated "Last Revised" date. We encourage you to review this policy periodically to stay informed about how we handle refunds and cancellations.
If you have any questions or concerns about our Return and Refund Policy, or if you need assistance with your subscription, please contact our customer support team:
📧 Email: contact@an-nikah.com
📞 Phone: +91-6388-779380
🏠 Address: Water Works Rd, Old Labour Colony, Lucknow, Uttar Pradesh 226004
